Terms of Service

Last Updated: November 9, 2024

Welcome to East Toronto Psychotherapy

By accessing and using easttorontopsychotherapy.com (the "Website"), you accept and agree to be bound by these Terms of Service.

1. Website Purpose

This Website provides information about our psychotherapy services. It is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

2. Not for Emergencies

This Website is not intended for emergencies. If you are experiencing a mental health emergency:

  • Call 911

  • Go to your nearest emergency department

  • Contact a crisis helpline

  • [Insert local crisis numbers]

3. Professional Services

  • Services described are provided by registered psychotherapists

  • Website content does not establish a therapeutic relationship

  • Professional services are governed by the College of Registered Psychotherapists of Ontario

  • In-person or virtual consultation is required to begin therapy

4. Website Use

You agree to:

  • Use the Website lawfully

  • Not interfere with Website functionality

  • Not attempt unauthorized access

  • Not copy or modify Website content without permission

  • Not use the Website for emergency mental health needs

5. Intellectual Property

  • Website content is protected by copyright

  • Names, logos, and trademarks are property of East Toronto Psychotherapy

  • Content may not be reproduced without written permission

6. Privacy and Communication

  • Website communications are not confidential

  • Email is not secure for sensitive information

  • Confidentiality in therapy is governed by separate policies

  • See our Privacy Policy for details on data collection

7. Disclaimer of Warranties

  • Website provided "as is" without warranties

  • No guarantee of uninterrupted access

  • Content may be updated without notice

  • Technical issues may occur

8. Limitation of Liability

East Toronto Psychotherapy is not liable for:

  • Website interruptions or errors

  • Content accuracy

  • Third-party links

  • User decisions based on Website information

  • Technical issues or data loss

9. Third-Party Links

  • External links provided for convenience

  • We don't endorse linked content

  • External sites have separate terms

  • Use external links at your own risk

10. Changes to Terms

  • Terms may be updated without notice

  • Changes effective upon posting

  • Continued use implies acceptance

  • Regular review recommended

11. Website Accessibility

We strive to make our Website accessible and usable for all visitors.

12. Jurisdiction

  • Terms governed by Ontario law

  • Professional services comply with CRPO regulations

  • Disputes subject to Ontario jurisdiction

13. Professional Boundaries

  • Website interaction does not constitute therapy

  • Professional relationships require a formal agreement

  • Contact forms for general inquiries only

14. Contact Information

For questions about these Terms:

East Toronto Psychotherapy
contact@easttorontopsychotherapy.com
15. Severability

If any provision is found invalid, remaining terms stay in effect.

16. Payment and Billing

Payment Processing

  • We use Stripe as our payment processor

  • All payments are processed securely through Stripe

  • Credit card information is never stored on our servers

  • Payments are encrypted using industry-standard protocols

Payment Terms

  • Session fees are due at the time of service

  • Accepted payment methods include:

    • Credit Cards (Visa, Mastercard, American Express)

    • Debit Cards

  • Fees are listed in Canadian Dollars (CAD)

  • Receipts are provided automatically via email

Cancellation and Refund Policy

  • 48-hour cancellation notice required

  • Late cancellations or missed sessions are charged at full fee

  • Sessions cancelled with proper notice will not be charged

  • Emergency situations are considered on a case-by-case basis

  • Therapy services rendered cannot be refunded

Payment Security

  • Stripe maintains PCI DSS compliance

  • Your financial information is protected using industry-standard encryption

  • We do not have access to your complete credit card information

  • Payment disputes are handled through Stripe's secure platform

Insurance and Receipts

  • Receipts provided meet insurance requirements

  • You are responsible for submitting claims to your insurance provider

  • Services may be eligible for insurance coverage as Registered Psychotherapy

  • Verify coverage with your insurance provider